Software not working, license key is saved but asking to register for a key

Problem

License key has been installed but the software is still asking the user to register for a key

Solution

The problem that you are experiencing is due to ASReml/GenStat not being able to find the license key.  There are a few reasons why this is happening so please could you check the following:

1. The license key has been saved into either of the following locations:

C:\Program Files\Common Files\VSNInternational\Licenses
C:\Program Files\<softare folder>\Bin

Please save the license into the second option if your PC is running on a Windows 98 or Windows NT 4.0 machine.

2. That the license file is named asreml.lic or genstat.lic, depending on the software being used and nothing else.  Please could you check to see whether the license file has not got a hidden .txt file on the end of it.  To check this go to the folder directory in My Computer and select Tools/Folder options/View and select Show hidden files and folders-ON.  This will then show the hidden .txt file on the end of the file if there is one and if so, then delete the .txt.

Applies to:

  • ASReml 2
  • ASReml 3
  • GenStat

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