Customer Feedback Survey

Thank you for recently contacting VSNi Support. At VSNi we recognise the importance of providing technical support that addresses any problems you have, effectively and efficiently. After all, your time is money too!

In the interests of ongoing improvement, quality control and helping us provide an effective and efficient support service, we would be grateful if you could take a few moments to share your thoughts and experience of VSNi support with us by completing the following support survey.

When you have completed the form, please press the ‘Submit survey details’ button at the bottom of the survey to send us your comments.

For which product did you request support?
Which subject area best describes the nature of your support query?
Which other
Which VSN staff member(s) dealt with your query?
How would you rate the reply received in terms of speed of response?

Poor Moderate Good Excellent
How would you rate the reply received in terms of helpfulness and/or thoroughness?

Poor Moderate Good Excellent
Was your query resolved to your satisfaction?

Yes No

If not, why was this?

If you would like VSNi to look into a call for which you have received an unsatisfactory reply, please supply the Call Reference number that would have been given to you when your call was logged with us.

Call reference number:
Do you have any additional comments with regards the response you received from VSNi?
In all, how would you rate the support services offered by VSNi?

Poor Moderate Good Excellent

In your opinion, which of the following facilities on our support web pages would enhance the support experience for you?

Searchable FAQ list
Interactive chat room time with an ASReml/GenStat support technician
Ability to track a support call through a web interface
Online tutorials	Which?
Information notes and guides on product usage	Which?

Do you have any additional thoughts to share with us with regards support enhancements?

Would you like us to contact you with regards any of the comments you have made?

Yes No

Your contact details

Name:
Title/Position:
Organisation:
Is your organisation:	Commercial Not for profit Academic
Telephone No:	Please include international dialing code
Email:

Thank you for your time.

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